All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All packages are shipped via UPS Ground. UPS cannot guarantee delivery dates. All packages are shipped from our East Coast facility, so please keep transit time in mind to final destinations when ordering.
We offer $7.95 flat shipping rate. Carriers are selected based on the ship-to location. Any orders which are $100 or more before taxes will receive free shipping.
We only ship to physical addresses within the continental United States and Alaska. Shipping to Hawaii, international addresses, PO boxes and APO/FPO addresses is not currently available.
Local pick-up and in-store pick-up are not available at any of our restaurants.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please submit a help ticket via our Contact Us page, include your order number in the comments section, and we will look into it for you.
In the event that your order arrives damaged in any way, please submit a help ticket via our Contact Us page, include your order number in the comments section. You will be contacted by a member of our team and will be asked to submit a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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