FAQS

Pre-Order

I reserved my items during the pre-order, when will I receive my items?

Items that were reserved during our pre-order period will ship on or before Thanksgiving. Items will arrive before Christmas.

Payment:

Why does my payment keep being declined?

To securely process payments on our website, we have initiated tight security measures. Some important things to keep in mind: 

• When your card is declined, it is most likely due to an issue with the address and zip code verification or with the CVV code on your card. 

• It is critical that whatever information you enter at check-out matches what is on file with your credit card company. Even a missing middle initial can initiate a declined payment. 

• If you repeatedly try the same card, our system will think this is suspicious activity and will lock your IP address from any payment processing on our site for 24 hours; this includes if you attempt to use a completely different card. 

• If you are seeing holds on your card, this is because your bank is waiting for our system to complete a charge; however, if our system has declined you, these holds will be released by your bank provider.  

What payment methods do you accept?

We accept all major credit cards. At this time, we do not accept Texas Roadhouse Gift Cards as a form of payment for merchandise.

Shipping/Cancellations:

Do you ship international?

We currently only ship to addresses within the continental United States and Alaska.

How do I check tracking on my order?

Once your order is shipped you will receive a tracking information email which you can reference. If you are still unable to track your order, please reach out to us via the contact form.

Why is 2-Day and Overnight shipping not available?

After the pre-order period ends, expedited shipping will become available. We anticipate this will go live prior to Thanksgiving.

I placed an order, but need to modify or cancel it; what do I do?

Please reach out to our customer service team here: CONTACT US

Why is my order is over $175, but I’m not receiving the free shipping option?

Orders must be $175+ prior to taxes being adding to receive the free shippingdiscount.

Returns/Refunds:

How do I make a return?

All sales are final. Please be sure to double check all size charts and fitting recommendations before ordering. If you receive your order and something was sent to you in error or have a product quality concern, please email us via the Contact Us form.

I bought my candle from a third party seller and it’s damaged. Will you replace it?

We are aware of third party sellers reselling our products. Our only official site for Texas Roadhouse retail isTexas Roadhouse Shop (shoptxrh.myshopify.com) [shoptxrh.myshopify.com]. We encourage our guests to not purchase from these third party sellers, as we will not be responsible for the product and will not issue replacement for damaged items.